Frequently Asked Questions
Everything you need to know about shopping with PEDRO.
What is the standard shipping timeframe?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Exchanges can be processed for different sizes or colors subject to availability.
How do I determine my correct size?
Each product page includes a detailed size guide. We recommend measuring your foot length for shoes or checking our waist/chest charts for apparel to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to follow your package's progress.
Are your materials sustainably sourced?
PEDRO is committed to ethical fashion. We work closely with our suppliers to ensure high-quality craftsmanship and are increasingly incorporating recycled and eco-friendly materials into our collections.